Privacy Policy – How 99ad Protects Your Data

1 Who We Are

99ad is an online entertainment platform operating at 99ad.fun. The platform offers sports betting, casino games, live casino, slots and bingo to adult players in Pakistan. All transactions on the platform are conducted in PKR.

For the purposes of this Privacy Policy, "99ad", "we", "us" and "our" refer to the operator of the 99ad platform. "You" refers to any individual who visits, registers on or uses the platform in any capacity. This policy applies to all users of 99ad regardless of which section of the platform they access.

By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register or use 99ad.

2 Data We Collect

We collect personal data in two ways: data you provide directly when registering and using the platform, and data collected automatically through your use of the platform.

Data you provide directly:

• Full name as it appears on your official identity document.
• Date of birth, used to verify that you are 18 years of age or older.
• Email address, used for account communications and support.
• Mobile phone number, used for account verification and security alerts.
• Residential address in Pakistan, required for identity verification purposes.
• Identity document details (such as CNIC number) when requested for KYC verification.
• Payment method details linked to your account — including JazzCash account number, Easypaisa number, bank account details or card details used for deposits and withdrawals.
• Communications you send to the support team via live chat or email.

Data collected automatically:

• IP address and approximate geographic location at the time of login and transactions.
• Device type, operating system and browser version used to access the platform.
• Session data including pages visited, time spent and actions taken on the platform.
• Betting, casino and gaming activity including bets placed, games played, deposits and withdrawals.
• Cookie and tracking data as described in Section 5.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes connected to operating the 99ad platform. The table below summarises the main purposes for which we use your personal data.

We do not use your personal data for automated decision-making that produces legal effects on you without human review. If a decision affects your account — such as a suspension — a member of the 99ad team reviews the case before action is taken.

4 Payment Data and PKR Transactions

All financial transactions on 99ad are processed in Pakistani Rupees. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card, or a mobile wallet, certain payment data is collected and processed.

Payment data is handled as follows:

• Card details for debit and credit card transactions are processed by a PCI-DSS compliant payment processor. 99ad does not store full card numbers on our own servers.
• JazzCash and Easypaisa mobile account numbers linked to your 99ad account are stored securely and used only for processing your own deposits and withdrawals.
• Bank account details provided for Bank Transfer withdrawals are stored securely and used only to return funds to your nominated account.
• Full transaction records including amounts, dates and payment methods are retained as part of your account history and are accessible to you in your account dashboard.
• Transaction data may be shared with payment processors and banking partners only to the extent necessary to complete the transaction you have initiated.

You must only link payment methods that are in your own name. Third-party payment methods are not permitted on 99ad, and using one may result in your account being suspended and funds returned to source pending investigation.

5 Cookies and Tracking

99ad uses cookies and similar tracking technologies to operate the platform, maintain your login session and understand how the platform is used. A cookie is a small text file stored on your device when you visit a website.

Types of cookies used on 99ad:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between sections and security tokens that protect your account. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language setting and deposit method last used, so you do not have to re-enter them each time.
• Analytics cookies: Collect anonymous data about how players use the platform — which pages are visited most, how long sessions last and which features are used. This data is aggregated and cannot be used to identify you individually. It is used to improve the platform.
• Security cookies: Used to detect unusual login activity, flag suspicious sessions and support fraud prevention systems.

99ad does not use third-party advertising cookies or pass your data to advertising networks. You can manage cookie settings through your browser, but disabling essential cookies may prevent the platform from working correctly.

6 Sharing Your Data

99ad does not sell your personal data to third parties. We share data only where it is necessary to operate the platform, complete your transactions or comply with legal obligations. The categories of third parties with whom we may share data are:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the transaction data needed to complete your deposits and withdrawals. They operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Identity verification providers: When KYC (Know Your Customer) verification is required, your identity documents and personal details may be shared with a verification service to confirm your identity. These providers are bound by data protection obligations.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics platforms to help us understand platform performance. This data cannot be used to identify individual users.
• Legal and regulatory authorities: We may be required to disclose your personal data to law enforcement or regulatory bodies if we receive a lawful request, court order or are obligated to do so to prevent fraud, money laundering or other illegal activity. We will only disclose the minimum data required.
• Platform infrastructure providers: Hosting, cloud storage and cybersecurity vendors who support the operation of 99ad may process your data as part of their services. All such vendors are required to maintain appropriate data protection standards.

In all cases, data shared with third parties is limited to the minimum necessary for the stated purpose. We do not share your gaming activity, bet history or account balance with any third party for marketing or profiling purposes.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required for legal, financial and security purposes. Specific retention periods are as follows:

• Account data (name, contact details, identity documents): Retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of five years after the transaction date. This data supports dispute resolution and fraud prevention.
• Support communications: Retained for three years from the date of the last communication in a case thread, to allow for follow-up or reopening of unresolved matters.
• Security and login logs: Retained for twelve months from the date of the event, used to investigate security incidents and suspicious activity.
• Anonymous analytics data: Retained indefinitely as it cannot be linked back to any individual user.

When the retention period for any data expires and there is no ongoing legal obligation requiring its continued storage, the data is securely deleted or anonymised so that it can no longer be linked to you.

8 Security of Your Data

99ad takes the security of your personal data and PKR account balances seriously. We implement technical and operational security measures to protect your data against unauthorised access, disclosure, alteration and loss.

• All data transmitted between your device and the 99ad platform is encrypted using SSL/TLS. The padlock in your browser address bar confirms this encryption is active.
• Passwords are stored using one-way hashing. 99ad staff cannot see your password — only you know it. If you forget your password, it must be reset, not retrieved.
• Two-factor verification is available to all account holders and strongly recommended. Enabling it means that even if someone obtains your password, they cannot log in without the second verification step.
• Account access is monitored for unusual activity including logins from new devices or locations. If unusual activity is detected, we may lock your account temporarily and notify you.
• Internal access to customer data is restricted on a need-to-know basis. 99ad staff do not access your account without a legitimate operational reason.
• Our payment processing integrations with JazzCash, Easypaisa and card providers are conducted over secure, encrypted channels.

9 Your Rights Over Your Data

As a 99ad account holder, you have specific rights regarding your personal data. You can exercise any of these rights by contacting the support team via live chat or by email at [email protected].

To exercise any of these rights, contact the 99ad support team via live chat or email. We may ask you to verify your identity before processing a data request to ensure we only release data to the account holder.

10 Children and Minors

99ad is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and age verification may be requested before your account is fully activated.

If we become aware that an account has been registered by or is being used by a person under 18, that account will be immediately suspended, all associated data will be reviewed, and any funds deposited will be returned to the source payment method. The account will then be permanently closed.

Parents and guardians are strongly advised to use parental control tools on shared devices to prevent minors from accessing online gaming platforms, including 99ad. If you believe a minor has registered on the platform, please contact support immediately so we can investigate and take action.

11 Changes to This Privacy Policy

99ad may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or developments in applicable law. When we make changes, the revised policy will be published on this page with an updated date at the top.

Where changes are material — meaning they significantly affect how your data is used or your rights over it — we will notify registered users via their account email address or through an in-platform notification before the changes take effect.

Your continued use of the 99ad platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account and arrange withdrawal of any remaining PKR balance.

We recommend reviewing this page periodically, especially if you have questions about how your data is handled. The date at the top of the page always reflects when the policy was last updated.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 99ad support team. We are available 24 hours a day, 7 days a week.

When contacting us about a privacy matter, please include your registered account username and a clear description of your request or concern so we can handle it as efficiently as possible. Data access and deletion requests will be processed within 30 days. We may ask you to verify your identity before acting on any request that involves your personal data.

For other platform-related queries including deposits, withdrawals, bonuses and responsible gaming tools, the same support channels apply. You can also review the FAQ page for answers to commonly asked questions without needing to contact support.